Returns and refunds

If a product doesn’t work for you, send it back. These are the same terms shown at checkout before you pay.

• You can return any product within 30 days of delivery for a full refund of what you paid for it, opened or unopened.
• To start a return, email help@upearlyskin.com with your order number. We reply within one business day with a prepaid US return label.
• Once the carrier scans your package, we refund the product price to your original payment method within 5 business days. Your bank may take a few more days to show it.
• Shipping charges are refunded only if an item arrived damaged or we sent the wrong one.
• If something arrives damaged or wrong, email us a photo within 7 days of delivery. We'll send a replacement or refund it, whichever you prefer, and you don't need to send it back.
• Sets can be returned whole or piece by piece. A single piece is refunded at its share of the set price.
• To cancel an order, email us before it ships and we'll refund it in full. After it ships, use the return steps above.

Questions about a charge

Your card statement shows UPEAR. If you see a charge you don’t recognize or think you were charged the wrong amount, email help@upearlyskin.com and we’ll sort it out, usually the same day.